This site could not be simpler to use. 

The best way to order is via the shopping cart.  Simply add your required items to the cart and then follow the onscreen instructions to pay by credit / debit card.

Alternatively, or if you wish to pay by personal cheque or postal order (UK only), browse our products at your leisure taking note of the product name, quantities and colours of the products you require and then email us on enquiries@cameo-favours.co.uk and we will provide details of where to send payment.

Note that we cannot accept credit / debit card payments over the telephone.  All our card payments are handled via Paypal, a secure online payment clearing system.  Accepting card payments over the telephone presents both Cameo and potentially the customer with the increased risk of fraud and hence we have chosen not to accept payments in this manner.

On placing and paying your order via Paypal you will receive an email confirmation of the order and payment.  Please retain this for future reference.  This is your payment receipt.  If you do not receive such an email please contact us as soon as possible to confirm we have your order.

Within the UK, we aim to despatch goods within 3-5 business days of payment being received using standard delivery service.  Please ensure you place your order in plenty of time for your wedding.  If your order is particularly time critical then please make us aware via email or telephone and we will pull out the stops to ensure the products arrive in plenty of time for your big day.  Please allow longer if paying by personal cheque (for cheque to clear).

Sales to the EU and the US incur the same postage charges as above but in all export sales we do not include VAT.  Any import duties are the responsibility of the buyer. Please allow an additional 3-5 business days for deliveries outside of the UK.

We will also despatch WORLDWIDE, but please note that we reserve the right to ask for additional carriage payments if sending outside the EU, UK or US.

NB. Confectionery cannot be sent outside the UK.  If you place an order in error which includes confectionery, we will credit you back the appropriate amount and despatch the rest of the order..

Cancellation Policy:

If you cancel your order before we despatch, a full refund will be given.  However, any cancellation made after we have despatched will be treated as a return and will be subject to the returns policy.

Change of Address:

If you are an existing Paypal customer, Paypal will attach the address they have on record to your purchase.  It is the customers responsibility to ensure the address is correct at time of purchase - note, delivery address CAN be edited during the payment process.  If goods are despatched to an old address provided by Paypal the customer will be liable for all costs incurred by Cameo in the failed delivery, including loss of product and redelivery costs.

If a payment does come through to us and you realise when you receive the order confirmation from PayPal, please email us immediately with your new address so we can aim to avoid unnecessary costs.

Returns Policy:

Our policy is to offer refunds on products returned unopened and fit for re-sale within 14 days of receipt.  If you wish to return a product please email on the address above.  Statutory rights are unaffected.

All products leave us in perfect condition.   However, unfortunately products can occasionally be damaged in transit.  If products are damaged please advise within 3 days of receipt for a full refund or replacement.  Damages reported after that time will not be accepted as damaged in transit. 

Please note that your signature on a courier delivery is acceptance that the package is received undamaged.  As such you should check the contents of such deliveries before signing, it is within your rights to ask the courier to wait whilst you do so.

Wholesale and sample sales are non returnable.