
This site could not be simpler to use.
The best way to order is via the
shopping cart. Simply add your required items to the cart and then follow the
onscreen instructions to pay by credit / debit card.
Alternatively, or if you wish to pay by personal
cheque or postal order (UK only), browse our products at your leisure taking note of the
product name, quantities and colours of the products you require and then email us on enquiries@cameo-favours.co.uk and we will
provide details of where to send payment.
Note that we cannot accept credit / debit card
payments over the telephone. All our card payments are handled via Paypal, a secure
online payment clearing system. Accepting card payments over the telephone presents
both Cameo and potentially the customer with the increased risk of fraud and hence we have
chosen not to accept payments in this manner.
On placing and paying your order via Paypal you
will receive an email confirmation of the order and payment. Please retain this for
future reference. This is your payment receipt. If you do not receive such an
email please contact us as soon as possible to confirm we have your order.
| * Low
cost delivery - only £1.95 on small orders |
Usual
Postage Costs (UK, EU and US only) |
| Up to £14.99 |
£2.95 |
| £15 to £24.99 |
£3.95 |
| £25 to
£64.99 |
£4.95 |
| Over £65 |
free!! |
Within the UK, we aim to despatch
goods within 3-5 business days of payment being received using standard delivery
service. Please ensure you place your order in plenty of time for your
wedding. If your order is particularly time critical then please make us aware via
email or telephone and we will pull out the stops to ensure the products arrive in plenty
of time for your big day. Please allow longer if paying by personal cheque (for
cheque to clear).
Sales to the EU and the US incur the same postage
charges as above but in all export sales we do not include VAT. Any import duties are
the responsibility of the buyer. Please allow an additional 3-5 business days for
deliveries outside of the UK.
We will also despatch WORLDWIDE,
but please note that we reserve the right to ask for additional carriage payments if
sending outside the EU, UK or US.
NB. Confectionery cannot be sent
outside the UK. If you place an order in error which includes confectionery, we will
credit you back the appropriate amount and despatch the rest of the order..
Cancellation Policy:
If you cancel your order before we despatch, a
full refund will be given. However, any cancellation made after we have despatched
will be treated as a return and will be subject to the returns policy.
Change
of Address:
If you are an
existing Paypal customer, Paypal will attach the address they have on record
to your purchase. It is the customers responsibility to ensure the
address is correct at time of purchase - note, delivery address CAN be
edited during the payment process. If goods are despatched to an old
address provided by Paypal the customer will be liable for all costs
incurred by Cameo in the failed delivery, including loss of product and
redelivery costs.
If a payment does
come through to us and you realise when you receive the order confirmation
from PayPal, please email us immediately with your new address so we can aim
to avoid unnecessary costs.
Returns Policy:
Our policy is to offer refunds on products
returned unopened and fit for re-sale within 14 days of receipt. If you wish to
return a product please email on the address above. Statutory rights are unaffected.
All products leave us in perfect condition.
However, unfortunately products can occasionally be damaged in transit. If products
are damaged please advise within 3 days of receipt for a full refund or replacement.
Damages reported after that time will not be accepted as damaged in transit.
Please note that your signature on a courier
delivery is acceptance that the package is received undamaged. As such you should
check the contents of such deliveries before signing, it is within your rights to ask the
courier to wait whilst you do so.
Wholesale and sample sales are non returnable. |